I. Introduction
This Refund Policy explains how Teledris Health, operated by KavrenTech, handles refund requests for consultations, subscriptions, and medications. By using our services, you agree to this Policy.
This Policy is part of the Teledris Health Terms of Service and should be read together with it. If you have questions before purchasing, contact support@teledrishealth.com.
II. How Charges Work
Teledris Health is a cash-pay service. We do not bill insurance. Charges fall into two general categories:
- Clinical work— the consultation fee or subscription fee that pays for your clinician's review of your intake, decision-making, prescription if appropriate, and ongoing care.
- Medication — the cost of compounded medication dispensed and shipped by our partner pharmacy.
Different rules apply to each category because different laws and operational realities govern them.
III. Consultation and Subscription Fees
A. Initial Consultation
Your initial consultation fee pays for the clinician's review of your intake and decision about whether to prescribe. This fee is non-refundable once a clinician has begun review, including where the clinician declines to prescribe based on clinical or eligibility considerations.
B. Refund If Care Is Declined Before Clinical Review
If you submit an intake and we decline to provide care before a clinician has begun review, for example because you are in a state where we do not currently operate or because there is a system error on our end, your consultation fee will be fully refunded.
C. Subscription Fees
If you are on a recurring subscription, you may cancel at any time through your account or by contacting support@teledrishealth.com.
- Cancellation is effective at the end of the then-current billing period.
- We do not prorate subscription charges within a billing period.
- We do not refund prior billing periods except in the limited circumstances described below.
D. Refund Window for First-Period Satisfaction
If, within 7 days of your initial subscription charge, you have not received any medication shipment and you wish to cancel, we will refund the consultation portion of that charge less a non-refundable administrative fee of $25 if a clinician has reviewed your intake. If no clinical review has yet occurred, the refund is full.
E. Promotional and Discounted Charges
Promotional, discounted, or trial offers may have different refund terms, which will be disclosed at the time of the offer. Where the offer terms and this Policy conflict, the offer terms control.
IV. Medications
A. Compounded Medications Cannot Be Returned to Stock
Federal and state pharmacy law generally prohibits the return-to-stock of compounded medications once they have been dispensed and shipped to a patient. This means that once your medication has shipped, it is not eligible for refund except in the specific circumstances listed below.
B. Pre-Shipment Cancellation
If you cancel before your medication has shipped, you may receive a full refund of the medication cost. Whether your medication has shipped is determined by our partner pharmacy's dispatch records, not by tracking visibility or your receipt of the package.
C. Damaged, Lost, or Misshipped Medication
If your shipment is damaged in transit, lost, or shipped to the wrong address through no fault of yours, contact us within 7 days of the expected delivery date or the carrier-confirmed delivery date. We will work with the partner pharmacy and carrier to investigate and, where appropriate, reship at no additional cost.
D. Wrong Medication or Wrong Dose
If you receive a medication or dose that does not match your prescription, do not use it. Contact us immediately at support@teledrishealth.com. We will investigate, coordinate replacement, and, where appropriate, refund the affected charge.
E. Adverse Reaction or Clinically Inappropriate Use
If you experience an adverse reaction, your clinician may pause or change your prescription. An adverse reaction does not, by itself, entitle you to a refund of medication that has been dispensed because the medication was lawfully prescribed and dispensed for your individual use.
F. Provider Discontinuation of Therapy
If your clinician determines that therapy is no longer appropriate and stops your prescription, future scheduled refills will be canceled and the corresponding charges will not occur. Already-shipped medication is not refundable as described above.
V. Identity Verification, Fraud, and Compliance
A. Identity Verification Failure
If we cannot verify your identity using the information you provide, we will refund any consultation fee charged. Medication will not be dispensed.
B. Fraudulent Charges
If you believe a charge on your account is fraudulent or unauthorized, contact us at support@teledrishealth.com immediately so we can investigate. Do not initiate a chargeback before contacting us.
C. Compliance Holds
We may pause an order or refund a charge if we identify a compliance issue, such as an order routed to a state where we no longer operate or a clinical safety hold. In those cases, we will notify you.
VI. How to Request a Refund
To request a refund:
- Contact support@teledrishealth.com with the subject line "Refund Request."
- Include your account email, the charge date, the amount, and a brief description of the reason.
- We will acknowledge your request within 2 business days and provide a decision within 10 business days unless we need additional information from you.
Refunds are issued to the original payment method. Processing time after issuance depends on your bank or card issuer, typically 5 to 10 business days.
VII. Chargebacks
We discourage chargebacks. They cost both parties more than direct resolution and can delay refunds you may be entitled to.
If you initiate a chargeback before contacting us, we may pause your account, decline future service, and provide your transaction records to your card issuer.
VIII. Disputes and Appeals
If your refund request is denied and you believe the denial is incorrect, you may appeal by emailing support@teledrishealth.com with the subject line "Refund Appeal" and providing any additional information relevant to your request.
IX. Statutory Rights
Nothing in this Policy limits any rights you have under applicable consumer protection law, including any state laws that provide more protective remedies than this Policy. Where state law provides a more favorable refund right, we will comply with state law.
X. Changes to This Policy
We may update this Policy. The Last Updated date above reflects the most recent revision. The Policy in effect at the time of your purchase governs that purchase.
XI. Contact
Teledris Health
7800 SW 87th Ave, Miami, FL 33155
support@teledrishealth.com