Refund Policy

When you submit your order, your card is authorized but not charged. Your card is charged only after a clinician approves treatment. If a clinician declines to prescribe — based on clinical or eligibility considerations — or if you cancel before approval, the authorization is released and no charge is made. Because we do not bill a separate consultation fee, there is nothing to refund in these cases.

If we decline to provide care — for example because you are in a state where we do not currently operate, we cannot verify your identity, or there is a system error on our end — you are not charged. Any authorization placed on your card is released, and any amount captured in error is refunded in full.

If you are on a recurring subscription, you may cancel at any time through your account or by contacting support@teledris.com.

• Cancellation is effective at the end of the then-current billing period.
• We do not prorate subscription charges within a billing period.
• We do not refund prior billing periods except in the limited circumstances described below.

If you cancel after approval but before your medication has shipped, we will refund your charge in full. Whether your medication has shipped is determined by our partner pharmacy's dispatch records, as described in Section IV.

Promotional, discounted, or trial offers may have different refund terms, which will be disclosed at the time of the offer. Where the offer terms and this Policy conflict, the offer terms control.

Federal and state pharmacy law generally prohibits the return-to-stock of compounded medications once they have been dispensed and shipped to a patient. This means that once your medication has shipped, it is not eligible for refund except in the specific circumstances listed below.

If you cancel before your medication has shipped, you may receive a full refund of the medication cost. Whether your medication has shipped is determined by our partner pharmacy's dispatch records, not by tracking visibility or your receipt of the package.

If your shipment is damaged in transit, lost, or shipped to the wrong address through no fault of yours, contact us within 7 days of the expected delivery date or the carrier-confirmed delivery date. We will work with the partner pharmacy and carrier to investigate and, where appropriate, reship at no additional cost.

If you receive a medication or dose that does not match your prescription, do not use it. Contact us immediately at support@teledris.com. We will investigate, coordinate replacement, and, where appropriate, refund the affected charge.

If you experience an adverse reaction, your clinician may pause or change your prescription. An adverse reaction does not, by itself, entitle you to a refund of medication that has been dispensed because the medication was lawfully prescribed and dispensed for your individual use.

If your clinician determines that therapy is no longer appropriate and stops your prescription, future scheduled refills will be canceled and the corresponding charges will not occur. Already-shipped medication is not refundable as described above.

If we cannot verify your identity using the information you provide, we will not capture your authorization, and any amount already charged is refunded in full. Medication will not be dispensed.

If you believe a charge on your account is fraudulent or unauthorized, contact us at support@teledris.com immediately so we can investigate. Do not initiate a chargeback before contacting us.

We may pause an order or refund a charge if we identify a compliance issue, such as an order routed to a state where we no longer operate or a clinical safety hold. In those cases, we will notify you.