Patient Bill of Rights

You have the right to receive care that is courteous and respectful, regardless of your race, color, ethnicity, national origin, religion, age, sex, gender identity, sexual orientation, marital status, disability, veteran status, primary language, or source of payment.

You have the right to expect that information about you will be kept private and used only for the purposes described in our Privacy Policy and Notice of Privacy Practices. Your right to privacy includes:

• Confidentiality of your medical record under HIPAA.
• Reasonable measures to secure communications about your care.
• The right to ask how your information may be used or shared, and to limit certain uses where the law allows.

Before treatment begins, you have the right to be informed about the nature of your care, the benefits, the risks, the alternatives, and the costs, in language you can understand.

You have the right to refuse any treatment or to withdraw from treatment at any time. Your clinician will explain any clinical or medical consequences of refusing or stopping treatment.

You have the right to seek a second opinion from another clinician, inside or outside of Teledris Health, at any time.

You have the right to inspect and obtain a copy of your medical record. Requests are processed through our Privacy Officer.

• We will respond within 30 days of a written request, with one 30-day extension permitted under HIPAA, with notice to you.
• Where state law requires a faster response, we comply with the state-law timeline.
• We may charge a reasonable, cost-based fee for copies, and we will tell you the fee in advance.

We provide our services in English and Spanish at launch. Where you require a language we do not currently offer, we will work with you to identify reasonable accommodations.

You have the right to know the name, title, license, and state of licensure of any clinician providing your care. This information is provided when you are matched with a clinician and is also available on request through your account or by contacting support@teledrishealth.com.

You have the right to know the cost of any service or medication before you are charged. We commit to clear disclosure at the point of purchase and itemized charge records on request.

You have the right to continuity of care to the extent we can provide it. If your clinician becomes unavailable or if Teledris Health stops offering care in your state, we will notify you and support a transition.

You have the right to file a grievance about your care, our staff, or our services without fear of retaliation. We commit to:

• Acknowledging your grievance within 2 business days.
• Providing a written response within 30 days.
• Conducting a fair review.

To file a grievance, email compliance@teledrishealth.com with the subject line "Grievance" or write to the Compliance Officer at 7800 SW 87th Ave, Miami, FL 33155.

You may also file complaints with:

• Your state medical board for concerns about a clinician’s care or conduct.
• U.S. Department of Health and Human Services, Office for Civil Rights — https://www.hhs.gov/ocr
• Federal Trade Commission — https://reportfraud.ftc.gov
• Your state attorney general’s office for state consumer protection issues.

We do not currently conduct clinical research with our patients. If that ever changed, you would have the right to be informed and to choose whether to participate.

Although Teledris Health does not provide acute or end-of-life care, you have the right to make and document advance directives under your state's law.

You have the right to receive care free from abuse, exploitation, harassment, or coercion. Any concern of this nature should be reported immediately to compliance@teledrishealth.com.

You have the right to expect reasonable steps from us to protect your personal information and to handle your medication safely. If you believe your safety has been compromised, contact us immediately.

New York patients have additional rights under New York Public Health Law, including the New York Patient Bill of Rights.

California patients have additional rights under California Health and Safety Code §1262.6 and under the Teledris Health California Privacy Statement.

Florida patients have additional rights under Section 381.026, Florida Statutes.

Texas patients have additional rights under the Texas Medical Board's telehealth rules and under Health and Safety Code Chapter 161.