Notice of Privacy Practices

We use and disclose your PHI to provide, coordinate, and manage your health care and any related services. This includes sharing your PHI with the licensed clinicians, pharmacists, and other healthcare providers involved in your care.

Example: Your prescribing clinician shares your weight, lab results, and medication history with the partner pharmacy that compounds and ships your medication.

We use and disclose your PHI to bill and collect payment for services and medications you receive.

Example: We share information with our payment processor to charge you for a consultation; we may share information with a debt collector if a balance is unpaid.

We use and disclose your PHI for our internal business operations, including quality assessment and improvement, clinician credentialing and review, training, audits, compliance, and business management.

Example: We review the records of patients on a particular medication to evaluate clinical outcomes and improve our care protocols.

We may share your PHI with vendors and contractors who perform services on our behalf and who have agreed in writing through a Business Associate Agreement to safeguard your PHI consistent with HIPAA.

Example: Our electronic health record vendor, our secure messaging platform, our cloud hosting provider, and our outbound communications platform are Business Associates that may handle PHI under contract.

We may disclose your PHI to other health care providers for their treatment, payment, or health care operations purposes when permitted by law.

Example: We may send your records to your primary care physician at your request or when clinically necessary for continuity of care.

If you do not object, we may disclose to a family member, friend, or other person you identify the PHI directly relevant to that person’s involvement in your care or payment for your care. In an emergency or if you are not able to agree or object, we will use professional judgment to determine whether the disclosure is in your best interest.

We will disclose your PHI when required to do so by federal, state, or local law.

We may disclose your PHI for public health purposes, including reporting disease, injury, or vital events; reporting child abuse or neglect; reporting reactions to medications or product defects to the FDA; notifying persons exposed to a communicable disease; and notifying employers about work-related illness or injury as authorized by law.

We may disclose your PHI to a government authority authorized to receive reports of abuse, neglect, or domestic violence, in accordance with applicable law.

We may disclose your PHI to a health oversight agency for activities authorized by law, including audits, investigations, inspections, licensure actions, and other proceedings related to oversight of the health care system.

We may disclose your PHI in response to a court or administrative order, or in response to a subpoena, discovery request, or other lawful process, subject to the requirements of HIPAA.

We may disclose your PHI to law enforcement officials in limited circumstances permitted or required by law, such as in response to a warrant, court order, subpoena, or to identify or locate a suspect, fugitive, material witness, or missing person.

We may disclose PHI to coroners and medical examiners as necessary to identify a decedent or determine cause of death, and to funeral directors as necessary for them to carry out their duties.

We may disclose PHI to organizations that handle organ procurement, banking, or transplantation.

We may use or disclose your PHI for research when the research has been approved by an Institutional Review Board and appropriate privacy protections are in place. In most cases, we will not disclose PHI for research without your written authorization.

We may use and disclose PHI when necessary to prevent or lessen a serious and imminent threat to your health or safety or the health or safety of others.

We may disclose PHI for military and veterans activities, national security and intelligence activities, protective services for the President, and inmates of correctional institutions, as authorized by law.

We may disclose PHI as authorized by and to the extent necessary to comply with workers’ compensation laws.

We may contact you to provide appointment reminders, refill reminders, or to give you information about treatment alternatives or other health-related benefits and services that may be of interest to you.

We do not use or disclose PHI for fundraising purposes at this time. If we begin to do so, this Notice will be updated and you will have the right to opt out of receiving fundraising communications.

We may use and disclose information that has been de-identified in accordance with HIPAA standards, or that has been included in a limited data set for research, public health, or health care operations purposes, subject to a data use agreement.

You have the right to inspect and obtain a copy of your PHI in a designated record set, including in electronic form if we maintain it electronically. We will respond to your written request within 30 days, with one 30-day extension permitted under HIPAA, with notice to you.

We may charge a reasonable, cost-based fee for copies, including labor and supplies. We will tell you the fee in advance.

In limited circumstances, we may deny your request for access. If your request is denied, we will tell you in writing and explain your right to have the denial reviewed.

If you believe PHI we have about you is incorrect or incomplete, you may request that we amend it. Your request must be in writing and explain why the amendment is needed.

We may deny your request if the PHI was not created by us, is not part of our records, is not the type of PHI you have a right to inspect, or is accurate and complete. If we deny your request, we will tell you in writing and explain your right to submit a written statement of disagreement.

You have the right to request an accounting of certain disclosures we have made of your PHI in the six years preceding your request. The accounting will not include disclosures for treatment, payment, or health care operations; disclosures made to you; disclosures made under your authorization; and certain other limited categories.

The first accounting in any 12-month period is free. We may charge a reasonable, cost-based fee for additional accountings within the same 12-month period; we will tell you the fee in advance and you may withdraw your request.

You have the right to request that we restrict the use or disclosure of your PHI for treatment, payment, or health care operations, or to a person involved in your care. We are not required to agree to your request, except if you pay in full, out of pocket, for a particular service or item and request that we not disclose the related PHI to your health plan, unless the disclosure is otherwise required by law.

You have the right to request that we communicate with you about health matters in a certain way or at a certain location. We will accommodate reasonable requests.

You have the right to a paper copy of this Notice at any time, even if you have agreed to receive it electronically.

You have the right to be notified following a breach of unsecured PHI affecting your information.

If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights and make choices about your PHI. We will verify the person’s authority before taking any action.

Privacy Officer
Teledris Health
7800 SW 87th Ave
Miami, FL 33155
privacy@teledrishealth.com

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-877-696-6775
https://www.hhs.gov/ocr/privacy/hipaa/complaints/